Member journey
The member core is live. The regulated-care handoffs are mapped before they launch.
Account, authentication and core My Shift member states exist today. Clinical assessment, prescribing, dispensing and regulated treatment-support states remain future controlled workflows and must not be implied as operational.
1. Invitation
Review Shift Programme, pricing, privacy and eligibility boundaries.
2. Account
Email verification, authentication and consent.
3. Profile
Basic contact/demographic details.
4. Health information
Secure structured health questionnaire.
5. Decision tools
Saved Health MOT, Treatment Finder, comparisons and roadmap.
6. Clinical review
Appropriate clinician reviews relevant information.
7. Treatment/support
If appropriate, treatment, monitoring and support become active.
8. Progress
Track agreed health/progress measures.
9. Reviews
Scheduled check-ins and escalation.
10. Change / stop
Clear pause, stop, transfer or treatment-change pathway.
11. Maintenance
Long-term regain prevention and health support.
12. Exit / rights
Cancellation, export, deletion and retention rules.
Prepared member states
| State | Meaning | UI behaviour |
|---|---|---|
| Invited | Invitation sent | Shift Programme/pricing/consent review |
| Email verified | Email confirmed | Continue onboarding |
| Onboarding | Required steps incomplete | Resume first incomplete step |
| Awaiting review | Submitted | Show review status |
| Active member | Shift Programme live | Dashboard/support/tools |
| Maintenance | Maintenance phase | Maintenance dashboard |
| Paused | Temporarily paused | Preserve history and next action |
| Closed | Membership ended | Apply data/retention rules |