Complaints
If something has gone wrong, tell us plainly. We will treat it seriously and keep you updated.
How to complain
Email [email protected] with the subject “Complaint”, or write to Shift Some Timber Ltd, 38 Rugby Drive, Macclesfield, SK10 2JD. Include what happened, when it happened, the outcome you want and safe contact details. Do not send passwords.
What happens next
We will acknowledge the complaint, identify an owner, investigate the relevant records and provide a reasoned response. If we need longer or need more information, we will explain that and keep you updated.
Privacy, safety and urgent issues
We use complaint information only to investigate, respond, keep an appropriate record and improve the service. Report an immediate safety risk clearly. This route is not an emergency or clinical service: use NHS 111 or 999 where appropriate.
Not satisfied?
Reply and explain what remains unresolved so a different person can review the response where practical. Data-protection concerns can also be raised with the UK Information Commissioner’s Office. Any rights you have to use another regulator, ombudsman or court remain unaffected.