Help Centre

Choose the route that best matches what you need. We keep help straightforward and private.

Account and sign-in

For registration, verification, sign-in or password-reset problems, start at My Shift sign-in. Never send your password by email.

Your data and cookie choices

Use My Shift settings for available export, health-history erasure and account controls. Read the Privacy Policy and Cookie Policy, or reopen “Cookie choices” at the bottom of the screen.

Website support

If a page, tool or button is not working, tell us which page you were on, what you expected and what happened. Do not include unnecessary health or payment information.

Contact a person

Email [email protected], call 0330 311 0981, or use the Contact page.

Complaints

If something has gone wrong and you want it formally reviewed, use our complaints process.

Health and urgent support

Shift does not provide emergency or individual medical advice. For an urgent medical problem use NHS 111; call 999 in an emergency. For immediate mental-health support, use the routes on Good to Talk.