Treatment orders and terms of sale
SHIFT is not currently accepting medicine orders or treatment payments. You can use My Timber free without buying treatment.
Before treatment ordering opens
The named prescribing service and dispensing pharmacy, their responsibilities, the full price, what is included, delivery arrangements and applicable sale terms must be available before any payment. A prescription is a clinical decision; payment cannot guarantee approval.
If treatment is not approved
There is no live SHIFT treatment checkout at present. Before it opens, the checkout must explain whether payment is authorised or collected, what happens if treatment is declined, any separately agreed assessment charge, and the refund process and timescale. Do not pay for treatment through an unsolicited link.
Cancellations and payment queries
See cancellations and refunds. If you believe you have already paid SHIFT for treatment, contact us with the date and order reference. Do not send card details or medical records through the general contact form.
These current-status terms do not replace your statutory rights or the terms supplied with an existing purchase. Website terms.
Make a payment query easier to resolve
Check the seller named on your order confirmation and the payment description on your statement. In your message, give the payment date, amount, order reference if available and whether you are asking to cancel, correct a charge or check a refund. Do not send a bank statement or card number through the general form.
Keep a dated copy of your cancellation request and ask the seller to confirm the order status, any amount being refunded and how you will recognise the refund. This does not mean your cancellation rights depend on the seller agreeing. SHIFT cannot promise another seller’s decision or processing time.