PORTABLE CONTINUITY · CHANGING PROVIDER
Changing provider should not mean starting your life story again.
Switch the provider if you need to. Keep the goals, routines and progress that belong to you.
This is about continuity of support, not promising a cheaper pen or automatic continuation of a prescription.
Your prescription does not have to move.
My Timber is free. You can use it alongside treatment from another provider, between providers or after treatment. You do not need to buy treatment from SHIFT.
Keep your starting point
Use the same My Timber account for your saved Journey priorities, Life Back goals and check-ins. Changing provider is not a reason to create another account.
Keep the practical help
Grub, Fit and your Next Shift remain in My Timber. Pick one useful thing for today; you do not have to complete every tool.
Keep a say in what happens next
Tell us whether your offered step helped or did not fit. Your saved feedback helps shape the next practical suggestion.
Changing provider does not reset your My Timber account. Manage optional health tracking and your saved information in Settings.
This is practical support, not a transfer of clinical records or a prescription. Your clinician remains responsible for medicine decisions.
Bring the useful facts, not assumptions
- Medicine and current dose, if applicable.
- When you last took it and why you are changing service.
- Relevant prescription, dispensing or clinical records you already hold.
- Side effects, concerns or important changes to your health.
A new clinician decides what evidence they need and what is appropriate. An old dose is not a guarantee that another service will continue it.
Keep the bit that is yours
Your Life Back goal, Journey priorities, practical food and movement support, and your own Health Passport can stay with you. That gives you a more useful starting point for conversations without presenting SHIFT’s record as a prescription or medical record from your previous clinic.
Three different situations
Still on treatment
Keep support running while the appropriate service reviews ongoing treatment.
Between providers
Organise the information you already have and avoid improvising medication changes.
Coming off
Use the coming-off guide and food-noise support while keeping your wider goals alive.